Refund Policy

1. Right of Withdrawal
In accordance with Article L121-21 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal. To do so, you must notify us of your decision to withdraw by email to contact@missliliaa.com.

2. Return Conditions
The product must be returned in its original, unused condition and in its original packaging. Products returned incomplete, damaged, or soiled will not be accepted. Return shipping costs are the customer's responsibility, unless the delivered product is defective or does not conform to the order.

3. Refund
Once the product has been returned and inspected, we will process your refund within a maximum of 14 days. The refund will be made using the same payment method used when placing the order, unless you agree otherwise.

4. Non-refundable products
Customized or custom-made products cannot be returned or refunded, except in the event of a defect or manufacturing error. Similarly, promotional or sale items are non-refundable.